Techit provides technical assistance and support related queries for computer systems, hardware, or software. We can respond to queries, run diagnostic programs, isolates problem, and determine and implements solution remotely.

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PRIMARY RESPONSIBILITIES

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• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Maintain daily performance of computer systems.

• Respond to email messages for customers seeking help.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Clean up computers.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN),

• Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Run reports to determine malfunctions that continue to occur.